Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Katy come from postal codes 77449, 77493, 77494 and 77450.
Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 125,810 ratings
Thank you!
Problems in the last 24 hours in Katy, Texas
The chart below shows the number of Comcast Xfinity reports we have received in the last 24 hours from users in Katy and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 08: Problems at Comcast Xfinity
Comcast Xfinity is having issues since 09:00 AM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (60%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map Near Katy, Harris County, Texas
The most recent Comcast Xfinity outage reports came from the following cities:Katy and Sugar Land.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 Katy | ||
| Katy | TV | |
| Katy | TV | |
| Katy | Internet | |
| Sugar Land | TV | |
| Katy | Phone |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports Near Katy, Texas
Latest outage, problems and issue reports in Katy and nearby locations:
- Blair Henderson, MS, EP-C (@Blairthetrainer) reported fromSugar Land, Texas
I called @comcast customer support because my internet is out. They told me unplug it and plug it back in. I told them I did it already they said do it again then got off the before the lights even came on. Now I’m still without service.
- Web 🕸 Tilton (@webtilton) reported fromCinco Ranch, Texas
@LauraGomezNews Yeah, but I’ve always had to watch FD on FuboTV. Either I didn’t know I had it on Xfinity or it used to be in Standard Def, I’m not sure why I never found it. But @JerryMiraFutbol just told me where it was and it works!
- Martinez (@oouuarian) reported fromSugar Land, Texas
my phone provider has better internet service than xfinity wifi. smh
- garciadadof3! (@Garciadadof3) reported fromKaty, Texas
@fduzant @JuliaMorales Sounded like it was an xfinity issue.
- Lowell A. Doringo (@LoloDoringo) reported fromCinco Ranch, Texas
@Xfinity Damn it...I’m not crying, you’re crying!!!
- Chuck Brownson (@chuckbrownson) reported fromCinco Ranch, Texas
Daily reminder that @comcast is terrible.
- Aili Toivanen (@ailitoiv) reported fromPecan Grove, Texas
@Xfinity @comcast @comcastcares How do your customers get customer service vs your automated non-helpful systems?
- garciadadof3! (@Garciadadof3) reported fromKaty, Texas
@Xfinity Can someone please contact me! I’m trying to help a family member set up their new service they’ve already purchased, but need assistance. We’ve called cust ser and waited 8-12 min for the call back, but over an hour later we have nothing. No help from local store either
- Travis Nicholson (@rydclyde) reported fromSugar Land, Texas
@disneyplus @VZWSupport this is easily on the level of poor service one expects from Comcast ... this rollout is 100% garbage
- D (@geauxdj74) reported fromCinco Ranch, Texas
Bad time for a “quick household update” @Xfinity #TheLastDance
- Danh Phan (@maydaydphan) reported fromMission Bend, Texas
@Xfinity get yo shit together. #comcastdown
- Edgar David (@edgardavid84) reported fromCinco Ranch, Texas
@HyvonenLarry @comcastcares So definitely when you get here I wont be coming back. Lost a customer over $10. Good job
- Marti Smith (@spartimarti) reported fromCinco Ranch, Texas
@comcastcares We have a problem in Katy TX, ESPN 2 is down.....
- Mohammad Baqai (@afnanbaqai) reported fromPecan Grove, Texas
@ComcastCares#mobile_Care Due to inconveniences I was suppose to get a few free overages in case I went over data limit but they were never added to my account. Please help in adding those to my account.
- Tom O'Brien Jr. (@TommyOGolf) reported fromSugar Land, Texas
@Xfinity @comcast ARE THE WORST!They interrupt internet service for “scheduled” maintenance AND DONT TELL ANYONE! You guys SUCK! Begging @verizon for their 5g outside the loop!!!!! Xfinity/Comcast Sucks!!!!! Automated system hangs up on you!#WifeWorksAtNight #NeedsInternet!
- Chuck Brownson (@chuckbrownson) reported fromCinco Ranch, Texas
@comcast sucks. That's the tweet. Just awful.
- Chuck Brownson (@chuckbrownson) reported fromCinco Ranch, Texas
@comcast is the literal worst. Just horrendous always and does nothing to improve their service.
- Mi’Chael Myurz (@juicelessjerome) reported fromCinco Ranch, Texas
@xfinitymobile really is trash. I reached out once about my issue, and was told to DM @comcastcares and never got a responsr after 3day. Visited the store and was told they couldn’t fo anything but a network reset for the slow speeds. Definitely aren’t using Verizon towers
- Erik Yates (@ErikYatesFilm) reported fromKaty, Texas
I’m watching the @astros on FS1 on @Xfinity and it keeps glitching...if it goes out during this game, I’m canceling all 3 services I have with them! Not just for that but after several problems & a recent 1.5 hr phone call. Don’t ruin this game...Go ‘Stros!
- Blair Henderson, MS, EP-C (@Blairthetrainer) reported fromSugar Land, Texas
@comcast There isn’t an outage
Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- M E Y B Y (@maybeitsmeyby) reported
This is the second time this week my internet has gone down. Xfinity GET YALL **** TOGETHER !!!!
- Jessie (@HairByJessie) reported
@comcastcares why is it that from sales, billing, and collections departments nobody is trained on properly escalating a ticket to get a successful resolution and now a supervisor is not picking up the line after telling the person to transfer it?
- Halima Khan (@halimasaeedkhan) reported
@Xfinity I NEED HELP WITH MY ACCOUNT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
- Deepa Patel (@dpmgtcons) reported
@1to1muzik @comcast Nope and still down. Thank goodness for Verizon. Can do half the work on the phone.
- cam sanch (@trishkaa) reported
@taydigs44 @ch1gg1ns @Xfinity Same. I just wanna be able to work without dealing with their crap.
- will (@will28029114) reported
@SquawkCNBC @michaelsantoli Comcast has a direct conflict of interest by having universal Beijing resort and universal pictures major revenue) in China while operating CNBC nbc and msnbc! It must be broken up to protect editorial USA journalism! Cena and a lack of ? On origin of covid 19 EXPOSES you!
- lyra cole, stealth latina (@lyracole) reported
just fixed my comcast billing problem on my own, after they tried to blame it on my bank.i guess it's good i've worked in or adjacent to tech support for so long.(ps - hire me, unless you're comcast)
- John Mietus (@jrmietus) reported
@comcastcares Problem solved! Never knew you could schedule a phone call for billing service.
- Jessie (@HairByJessie) reported
@comcastcares why is it that your collections department sent me to the store to resolve a block on my apt because of a prior resident, I go to the store, provide all required documents, and even the manager couldn't resolve this issue?
- Sir ***** of The Couve (@The_Couve) reported
screen saying that they were having trouble with their signal. GRRRRR!!! So I just turned it off.SO... I decided to check out my phone and change a coupe of my passwords because I had recently received a message from my NORTON SECURITY that my COMCAST Wi-Fi security
